Hayley Hynd completed her Matric and high school career at St Dominic's Convent and was an active member of her Youth Group, being a youth leader.

Hayley studied travel and tourism through Rennies Travel Training Institute (TTI), graduating with exemptions, especially excelling in customer care. Here she also completed her Galileo course, and she did her practical training at Rennies Sandton.

She started her working career with Creative Tours, a wholesale Tour Operator based in Parktown. Here she worked her way up from a Trainee to a Senior Travel Consultant. She was sent to London for educational work experience. She also attended many in-house and external training courses while working here, as well as attending computer training.

Hayley was then offered a position at an opposition tour operator, Protrav, as an International Operations Co-ordinator. Here she helped to develop and grow the company, as it was only one year old, making it a serious competitor in the wholesale travel industry.

She was promoted to Groups Co-ordinator, which entailed her being responsible for groups of 20 people and upward, to as many as 200. This included all air arrangements, visas, foreign exchange, hotel and transfer arrangements, as well as short and coach tour reservations.

She was sent to New York and New Zealand on educational familiarisation trips, as a representative of South African Tour Operators, and attended several management courses. She was also awarded the ‘Personality of the Year' certificate.

Hayley has been with VCA since 2001, and was employed as the Skills Development Services Manager. She is a highly experienced Skills Development Facilitator with working experience covering 20 of the 23 SETAs. She has attended intensive in-house training on all aspects of VCA's operations, with particular emphasis on Skills Development Act-related functions, as well as a number of external courses offered by SETAs. She is also a member of the Association of Skills Development Facilitation of South Africa (ASDFSA) and is in possession of a National Certificate in Skills Development Facilitation

Hayley manages VCA's travel and administrative functions. She is responsible for keeping strict control of petrol and accommodation claims during SETA projects, and auditing these prior to submission to the SETA concerned.

She is also accountable for managing all staff, both contract and permanent, after giving them extensive internal training. She is one of two female Directors of VCA and is passionate about the company. She does all marketing and promotions for the company and maintains the philosophy that the ‘Customer is King'.

Hayley completed a National Certificate in Human Resource Management, through Maccauvlei, in 2006. Hayley is a qualified ABET facilitator for ABET Levels 1-4 in Numeracy and Literacy, and is a member of the South African Board of Personnel Practitioners, and has the professional registration of HR Technician. She is also a registered Assessor.

She is currently busy with her HRM Diploma through BMT College.